10x loyalty by embedding transactions inside relationships
Create Ongoing Relationships Beyond Individual Transactions
Generate brand gravity based on trust, gratitude and reciprocity to keep customers in your ORBIT.
“Push” marketing:
Linear, transactional, one-directional
“Pull” marketing: Reciprocal, conversational, multi-dimensional
Marketing is more engaging
and effective
Repeat business arises out of ongoing relationships
Grateful customers pull others into ORBIT